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Creality After-sale
Hong Kong
Приєднався 3 кві 2018
Accessories purchase, Please contact our official email or website, remember to attach your machine type and accessories pictures
Official email:info@creality.com
Official website: www.creality.com
Any technical support in need, Please contact our official service email,remember to attach your printer model、complete orderscreenshot、purchase link 、printer product SN and the issue relevant video or picture .
Official service email:cs@creality.com
Any inquiry of firmware and software,Please download it by creality official website:www.creality.com/pages/download
Creality firmware obtaining tutorial:ua-cam.com/video/0rKfgOZAU-Y/v-deo.html
Official email:info@creality.com
Official website: www.creality.com
Any technical support in need, Please contact our official service email,remember to attach your printer model、complete orderscreenshot、purchase link 、printer product SN and the issue relevant video or picture .
Official service email:cs@creality.com
Any inquiry of firmware and software,Please download it by creality official website:www.creality.com/pages/download
Creality firmware obtaining tutorial:ua-cam.com/video/0rKfgOZAU-Y/v-deo.html
Ender-3 V3 SE UNBOX & SETUP
Accessories purchase, Please contact our official email or website, remember to attach your machine type and accessories pictures
Official email:info@creality.com
Official website: www.creality.com
Any technical support in need, Please contact our official service email,remember to attach your printer model、complete orderscreenshot、purchase link 、printer product SN and the issue relevant video or picture .
Official service email:cs@creality.com
Any inquiry of firmware and software,Please download it by creality official website:www.creality.com/pages/download
Creality firmware obtaining tutorial:ua-cam.com/video/0rKfgOZAU-Y/v-deo.html
Official email:info@creality.com
Official website: www.creality.com
Any technical support in need, Please contact our official service email,remember to attach your printer model、complete orderscreenshot、purchase link 、printer product SN and the issue relevant video or picture .
Official service email:cs@creality.com
Any inquiry of firmware and software,Please download it by creality official website:www.creality.com/pages/download
Creality firmware obtaining tutorial:ua-cam.com/video/0rKfgOZAU-Y/v-deo.html
Переглядів: 422
Відео
Service Tutorial Ender 3 S1 Plus Replace X axis Belt Adjustment Kit
Переглядів 234День тому
Accessories purchase, Please contact our official email or website, remember to attach your machine type and accessories pictures Official email:info@creality.com Official website: www.creality.com Any technical support in need, Please contact our official service email,remember to attach your printer model、complete orderscreenshot、purchase link 、printer product SN and the issue relevant video ...
Service Tutorial Ender 3 V3 KE Replacement of nozzle
Переглядів 1,5 тис.14 днів тому
Accessories purchase, Please contact our official email or website, remember to attach your machine type and accessories pictures Official email:info@creality.com Official website: www.creality.com Any technical support in need, Please contact our official service email,remember to attach your printer model、complete orderscreenshot、purchase link 、printer product SN and the issue relevant video ...
Service Tutorial Ender 3 V3 KE Replacement hotend kit
Переглядів 78114 днів тому
Accessories purchase, Please contact our official email or website, remember to attach your machine type and accessories pictures Official email:info@creality.com Official website: www.creality.com Any technical support in need, Please contact our official service email,remember to attach your printer model、complete orderscreenshot、purchase link 、printer product SN and the issue relevant video ...
Service Tutorial Ender 3 V3 KE Replace the print head adapter plate (更换喷头转接板)
Переглядів 33214 днів тому
Accessories purchase, Please contact our official email or website, remember to attach your machine type and accessories pictures Official email:info@creality.com Official website: www.creality.com Any technical support in need, Please contact our official service email,remember to attach your printer model、complete orderscreenshot、purchase link 、printer product SN and the issue relevant video ...
Service Tutorial Ender 3 V3 KE First layer non stick solution
Переглядів 49514 днів тому
Accessories purchase, Please contact our official email or website, remember to attach your machine type and accessories pictures Official email:info@creality.com Official website: www.creality.com Any technical support in need, Please contact our official service email,remember to attach your printer model、complete orderscreenshot、purchase link 、printer product SN and the issue relevant video ...
Service Tutorial Ender 3 V3 SE Replacement of X and Y belts
Переглядів 54221 день тому
Accessories purchase, Please contact our official email or website, remember to attach your machine type and accessories pictures Official email:info@creality.com Official website: www.creality.com Any technical support in need, Please contact our official service email,remember to attach your printer model、complete orderscreenshot、purchase link 、printer product SN and the issue relevant video ...
Service Tutorial Ender 3 V3 SE&KE Replace Y axis linear bearing
Переглядів 50321 день тому
Accessories purchase, Please contact our official email or website, remember to attach your machine type and accessories pictures Official email:info@creality.com Official website: www.creality.com Any technical support in need, Please contact our official service email,remember to attach your printer model、complete orderscreenshot、purchase link 、printer product SN and the issue relevant video ...
Service Tutorial Ender 3 V3 SE Replacement of X axis pulley
Переглядів 28721 день тому
Accessories purchase, Please contact our official email or website, remember to attach your machine type and accessories pictures Official email:info@creality.com Official website: www.creality.com Any technical support in need, Please contact our official service email,remember to attach your printer model、complete orderscreenshot、purchase link 、printer product SN and the issue relevant video ...
Service Tutorial Ender-3 V3 SE/Ender-3 V3 KE Replacement of hot bed assembly
Переглядів 55521 день тому
Accessories purchase, Please contact our official email or website, remember to attach your machine type and accessories pictures Official email:info@creality.com Official website: www.creality.com Any technical support in need, Please contact our official service email,remember to attach your printer model、complete orderscreenshot、purchase link 、printer product SN and the issue relevant video ...
Service Tutorial Ender 3 V3 SE needle cleaning nozzle and nozzle replacement
Переглядів 2,5 тис.21 день тому
Accessories purchase, Please contact our official email or website, remember to attach your machine type and accessories pictures Official email:info@creality.com Official website: www.creality.com Any technical support in need, Please contact our official service email,remember to attach your printer model、complete orderscreenshot、purchase link 、printer product SN and the issue relevant video ...
Service Tutorial Ender 3 V3 SE Replacement hotend kit
Переглядів 93721 день тому
Accessories purchase, Please contact our official email or website, remember to attach your machine type and accessories pictures Official email:info@creality.com Official website: www.creality.com Any technical support in need, Please contact our official service email,remember to attach your printer model、complete orderscreenshot、purchase link 、printer product SN and the issue relevant video ...
Service Tutorial Ender 3 V3 SE Replacement of extrusion component and disassembly of extruder
Переглядів 45621 день тому
Accessories purchase, Please contact our official email or website, remember to attach your machine type and accessories pictures Official email:info@creality.com Official website: www.creality.com Any technical support in need, Please contact our official service email,remember to attach your printer model、complete orderscreenshot、purchase link 、printer product SN and the issue relevant video ...
Service Tutorial Ender 3 V3 SE&KE Replacement Counter Height Module
Переглядів 27321 день тому
Accessories purchase, Please contact our official email or website, remember to attach your machine type and accessories pictures Official email:info@creality.com Official website: www.creality.com Any technical support in need, Please contact our official service email,remember to attach your printer model、complete orderscreenshot、purchase link 、printer product SN and the issue relevant video ...
Service Tutorial Ender 3 V3 SE&KE Extruder E axis troubleshooting
Переглядів 50021 день тому
Accessories purchase, Please contact our official email or website, remember to attach your machine type and accessories pictures Official email:info@creality.com Official website: www.creality.com Any technical support in need, Please contact our official service email,remember to attach your printer model、complete orderscreenshot、purchase link 、printer product SN and the issue relevant video ...
Service Tutorial Ender 3 V3 SE&KE Replacement of mainboard
Переглядів 31821 день тому
Service Tutorial Ender 3 V3 SE&KE Replacement of mainboard
Service Tutorial Ender 3 V3 SE Replacement of limit switches
Переглядів 17721 день тому
Service Tutorial Ender 3 V3 SE Replacement of limit switches
Service Tutorial Ender 3 V3 SE&KE Replacement of hot bed slide plate
Переглядів 28421 день тому
Service Tutorial Ender 3 V3 SE&KE Replacement of hot bed slide plate
Service Tutorial Ender 3 V3 SE Replacement of extruded backplanes
Переглядів 32721 день тому
Service Tutorial Ender 3 V3 SE Replacement of extruded backplanes
Service Tutorial Ender 3 V3 SE Layer pattern checking
Переглядів 66921 день тому
Service Tutorial Ender 3 V3 SE Layer pattern checking
Service Tutorial Ender 3 V3 SE Adjustment of X axis leveling
Переглядів 88521 день тому
Service Tutorial Ender 3 V3 SE Adjustment of X axis leveling
Service Tutorial HALOT-MAGE S Firmware flashing
Переглядів 18121 день тому
Service Tutorial HALOT-MAGE S Firmware flashing
Service Tutorial Ender 3 V3 Plus Flash firmware
Переглядів 25328 днів тому
Service Tutorial Ender 3 V3 Plus Flash firmware
Service Tutorial Ender 3V3 Plus Replace X, Z Motors
Переглядів 130Місяць тому
Service Tutorial Ender 3V3 Plus Replace X, Z Motors
Service Tutorial Ender 3V3 Plus Replace the X and Z axis belts
Переглядів 105Місяць тому
Service Tutorial Ender 3V3 Plus Replace the X and Z axis belts
Service Tutorial Ender 3 V3 Plus Material jam cleaning
Переглядів 256Місяць тому
Service Tutorial Ender 3 V3 Plus Material jam cleaning
Service Tutorial Ender 3 V3 Plus Replace extruder
Переглядів 221Місяць тому
Service Tutorial Ender 3 V3 Plus Replace extruder
I was taking apart my hotend after a globpocolypse, and misplaced the screw holding the thermister is, do you know what kind of screw it is?
After using these machines for close to a year in a print farm you can pretty much guarantee to have to replace the PCBA board, motherboard and hot end at least once in that duration. Maybe an extruder as well although the new ones are better. That’s not factoring in belts and motors as yet they seem to be holding up but I’ve just sent a K1 Max back after 2 main boards and a PCBA board didn’t fix the rattling print head issue on calibration. I have been pushing these machines printing only ABS on 6 hour stints daily for months on end. They aren’t a good print farm machine, not reliable enough, although they have performed well they have all started to suffer major failures at the same time resulting in big headaches for production. I will be switching to Bambulab P1S to start a comparison test over the next eject few months. It would be good to get an industrialised K1 version that just has everything beefed up for long life cycles. I would happily pay the extra for that.
Hi, I’ve had my machine a month. And literally in the last few days the printer has issues with the extruder feeder thing. Basically I can’t feed any filament into the nozzle as it’s hitting metal. So I’m assuming the gears aren’t aligned or something? I thought I’d message on here first to see if anyone had a cure for this…. Otherwise I’ll be claiming under warranty for a replacement machine or components. Thank you for any help.
Hi, if you encounter any problems, please feel free to contact our after-sales service and they will help you solve the problem as soon as possible. (Official service email: cs@creality.com)
Still having trouble...hm
What is the size of the teflon tube? My one is ruined.
What is the size of the teflon tube? My one is ruined.
where can you buy all the replacement parts for this including cover and cover gantry plate you can find everything else but not the cover and plate for this model
Will the belt kit "1.8m - K1, K1 Max" fit on Falcon 10w?
프린트 해야할때마다 이지랄을 반복해야한다니
Привет. Будет ли русский язык?
What firmware does this printer have? I can't calibrate the offset when it's printing, when I touch the screen it doesn't do anything
How can I restore printing on this machine if the power goes out?
can i use an usb c flash drive for load my files? My sd slot is damaged...
By any chance
Is there a link to get a new fuse?
您好,如果您遇到任何问题,请随时联系我们的售后,他们会尽快帮助您解决问题。(官方服务邮箱:cs@creality.com)
My damn motherboard cover is bent because the wires are so cramped up. Cant put the screw back on. Poor design of printer.
Hello! Do you have the parameters for the resin standar plus skin tone for this printer? Thank you
I lost the hex key to open the fan cover
Instructions unclear i ate my cat
I just replaced mine but when I was shopping I found one that was exactly like my old one but my new one has t5 on the sd card reader and larger heat sinks is it the same model is something different idk abt ? For some reason the printer will turn on but won’t go past the begining loading page
Hi, if you encounter any problems, please feel free to contact our after-sales service and they will help you solve the problem as soon as possible. (Official service email: cs@creality.com)
i replaced the whole extruder assembly. Now my sonic pad says that the temperature is too hot and won't let me do anything. Any ideas?>
OK you guys need to emphasize that this is the most important step in completing this task. If you do not go on your computer and connect it it’s not gonna work was in the app it does not connect to the printer and sonic pad you need to emphasizes this…
How do I swap out the gears in the extruder?
You do realize you are supposed to check this on a heated bed, right? All previous Ender 3 had to be done that way when you have to manually level the bed yourself - no difference here. Heat it up to the proper temp you are using, and then recheck to see how far off the warp is.
My printer stopped extruding mid print😔😭
same here
@@thatonecanadian6403 idk what to do
@@coolestkid5 neither do I, im trying to see if it's something with the nozzle. I cant remove the filament from the printer though.
@@thatonecanadian6403 im going to put a new nozzle and see if that works i will reply after update
I just changed the nozzle to a brand new one 0.4 mm and its magically working again. It was really caked up. I followed this exact video.
How long does it take
Hi, if you encounter any problems, please feel free to contact our after-sales service and they will help you solve the problem as soon as possible. (Official service email: cs@creality.com)
Where is the z limit switch Located?
Hi, if you encounter any problems, please feel free to contact our after-sales service and they will help you solve the problem as soon as possible. (Official service email: cs@creality.com)
How often should you clean it?
Hi, if you encounter any problems, please feel free to contact our after-sales service and they will help you solve the problem as soon as possible. (Official service email: cs@creality.com)
does it not come preinstalled?
Hi, if you encounter any problems, please feel free to contact our after-sales service and they will help you solve the problem as soon as possible. (Official service email: cs@creality.com)
What silicone grease is used in this application?
Hi, if you encounter any problems, please feel free to contact our after-sales service and they will help you solve the problem as soon as possible. (Official service email: cs@creality.com)
Que software es aconsejable ? Que que viene de fabrica o descargar laser grbl
Hi, if you encounter any problems, please feel free to contact our after-sales service and they will help you solve the problem as soon as possible. (Official service email: cs@creality.com)
como hace para cancelar un trabajo
Hi, if you encounter any problems, please feel free to contact our after-sales service and they will help you solve the problem as soon as possible. (Official service email: cs@creality.com)
El firmware de mi impresora no tiene la opción "auto leveling", el firmware es la versión más nueva a comparación con la que se ve en el vídeo. Otra cosa es que cada vez que imprimo tengo que calibrar, no se guarda la calibración o si tiene que calibrar para cada archivo?
Hi, if you encounter any problems, please feel free to contact our after-sales service and they will help you solve the problem as soon as possible. (Official service email: cs@creality.com)
Этот принтер больше не поддерживается прошивкой, в нем больше не будет новых прошивок. Этот принтер нельзя покупать, здесь нет linear advance.
Why do you keep deleting and uploading videos again?
Потому что упали продажи)
Someone’s had a manicure
Me: *(Gets a new hotend replacement kit)* YES I can finally replace my hotend and start printing again. Im practically ready to print again! Creality: Nuh-uh you ain't. You gotta spend 14.35 hrs chewing-- GNAWING-- RIPPING (carefully) at $2 dollar hot glue which I PURPOSELY used to degrade your life until all you want to think about is when its all over, leaving you in such a condition that you will need therapy for years only to BARELY recover from the sheer trauma of even remotely owning a 3d printer. Me: (In my grave) *why am i still conscious?* *I can't feel, see, smell, hear, or breathe, but Im still conscious.* *What is this cold presence I feel slowly becoming colder and colder?* *GOD* *IS* *THAT* *YOU* *?* Creality: *Welcome to the realm of eternal suffer.* Remember me, old friend? You thought you could escape huh? Killing your wife and three children, driving your car into a lake and locking the doors? Not the best idea you've had. Speaking of ideas, this realm will force you to think of your worst fear.. indefinitely for all of time. I present to you.... the ENDER 3 V2. This realm will create a simulation, bringing you back to the time you spent, cutting away at the cheap, dollar store grade plastic glue... and will play it ON REPEAT. Oh, and if you try to move or escape, the pain only gets worse. You will start feeling a degree of pain you NOR ANYONE EVER has felt before. Me: w- w- wh- why. WHY ARE YOU DOING THIS? WHY ME! Creality: Let the fun begin! Me: no.. NO.. NOOOOOO AHH I CANT RUN. I CANT MOVE. I CANT BREATHE. HELP! HELP ME PLEASE IM BEGGING. WHAT DID I DO? Creality: Oh if it were only that simple. Just kidding its really simple. Me: PLEASE LET IT BE OVER! WHY! WHY IS IT SIMPLE! Creality: Oh you dont want to know. Me: PLEASE IM BEGGING! Creality: Fine! *Its cause your BLACK...* Me: im.. wh.. wo. Its cause im what now? Creality: Yes you heard that right nibba. Your BLACK. PiTcH BlAcK. Okay fair enough. AHHH NOT THE PART WHERE I HAD TO REMOVE THE ENTIRE CIRCUIT BOARD JUST TO CUT OUT A 1mm THICC PEICE OF PLASTIC 13 TIMES IN A ROW! OR THAT TIME I SPENT 120 DOLLARS ON A NEW HOTEND KIT, ONLY TO DROP IT INTO THE DEEPEST PART OF THE MARIANA TRENCH. OR THAT TIME MY ALIEN FRENCH FRIEND OF MINE KILLED MY FOURTH CHILD JUST BECAUSE I ATE HIS CROISSANT. $#@! le français!
First
Why do you apply such strong glue? I just disconnected the heater and thermistor wires. The thermistor connector body was detached from the PCB and stuck to the responding part of the connector on the thermistor wire.
My K1Max has suffered repeated clogs since I got it. I've contacted Creality and got nothing back. I believe the hot end suffers heat creep and on retraction the molten filament is cooling and clogging in the cold section of the nozzle. its worsened with time (I've had to continually un clog and re start prints)... its so bad now the most basic print will fail. :(
Yep. That has ben my main issue with these machines.
Hi, if you encounter any problems, please feel free to contact our after-sales service and they will help you solve the problem as soon as possible. (Official service email: cs@creality.com)
Contacted you twice. Both were ignored.
@@tomhoodjr Tthank you. Let me check my notifications and thank you for the email. I currently own nine k1 Max machines so I do love them but the clogging and disassembling of the hot ends have been my main issue so far. I think the issue is the hot end needs to be redesigned to make it easier to swap parts. That, and now all of a sudden the leveling sensors and not knowing where to get replacement parts for them. Looking forward to trying out the K2 machines. Thanks again.
Silicone grease? The printer I bought only came with metal grease.
Hi, if you encounter any problems, please feel free to contact our after-sales service and they will help you solve the problem as soon as possible. (Official service email: cs@creality.com)
Thankyou for posting this, helped me clear my clog 😊
i love opensource things
Mean Well LRS-150-24 150W 24V
how is possible?...when i calibrate the center... in the four angles nozzle touch bed.....that is wrong...
My Cr5-Pro shows CR5-Pro_H when starting and I can't change the language. I did everything exactly how in this video. Can you help me to find out the solution?
Hi, if you encounter any problems, please feel free to contact our after-sales service and they will help you solve the problem as soon as possible. (Official service email: cs@creality.com)
Hello, my Creality ender 3 max Neo has a TJC 4824X243 screen, this procedure does not work, could you help me?
Hi, if you encounter any problems, please feel free to contact our after-sales service and they will help you solve the problem as soon as possible. (Official service email: cs@creality.com)
Where do you get this belt, I need one.
Hi, if you encounter any problems, please feel free to contact our after-sales service and they will help you solve the problem as soon as possible. (Official service email: cs@creality.com)
my hotend came slightly bent to the right
Hi, if you encounter any problems, please feel free to contact our after-sales service and they will help you solve the problem as soon as possible. (Official service email: cs@creality.com)
Hello! Where to buy such silicone grease? Why is silicone there? Is it a barrier to heat?
Hi, if you encounter any problems, please feel free to contact our after-sales service and they will help you solve the problem as soon as possible. (Official service email: cs@creality.com)